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GENERAL QUESTIONS | WHAT CAN I BRING | Camping | PARKING | ADA | ALLOWED IN VENUE | NOT ALLOWED IN VENUE
GEneral questions
How do I ask a question I don’t see answered on this website?
Please email info@bonfirentertainment.com with any questions not addressed here.
Can I buy a day camping pass?
No. Only 2-Day or 3-Day camping passes will be available. Day Parking is available to those not camping. You will have the option to purchase early camping if you would like to arrive on Thursday. RV Camping and Group Camping includes Thursday camping in the ticket prices. Anyone camping or parking on site MUST have a GA or VIP Event Pass. Event Passes are good for the 2 Event days: Friday, September 22nd and Saturday, September 23rd.
Is there an ATM on site?
No. All vendors accept credit cards or cash.
When will I receive my tickets?
To help prevent scalping, all tickets will be delivered via email and the TIXR app closer to the event. After making a purchase, you will receive a confirmation email from TIXR. Once tickets are delivered, the ability to Transfer a ticket through the TIXR app will also be available. Keep an eye on your inbox the week of the event!
Where can I find help with my passes?
For help with your order, please contact Tixr Support at https://support.tixr.com. Specific ticketing questions can be directed to ticketing@bonfirentertainment.com.
When is the best time to arrive?
The box office will open at 10 AM on Thursday, September 21st for those with 3-Day Camping, and 9 AM Friday & Saturday. Please arrive early to allow for possible traffic and security search at the entrance. Thursday early camping is recommended. Please try to carpool.
Will you be posting set times in advance?
Yes. Set times will be posted on our website before the festival. They will also be listed on our IG page @be.bonfirentertainment.
How are you going to ensure my health and safety at RENEWAL?
Security and safety are of the utmost importance. We work hand in hand with relevant city, state and federal law enforcement, fire and EMS agencies to help ensure the safety of our event. Because of those very same concerns, we are unable to publicly comment on any specific actions that are taken.
How hot will it be during the day, and how cold at night?
It will be beautiful during the day, and chilly at night. Fall weather in Buena Vista can be warm (in the 70s) during the day, and cool (into the 40s) at night. Please be prepared with layers, including closed-toed shoes, a rain jacket, and a puffy jacket – avoid cotton. Plan for possible rain! Please review the Buena Vista weather forecast prior to arriving.
Is there a fee for children?
Children 0-3 are free, 4-12 are $20, and 13-18 are $199. Kids VIP tickets ages 7-17 are $299. No camping pass required for kids under 13. Stay tuned to learn more about our Kids Zone activations!
I’m coming in for the day and leaving at night. Is parking free?
A weekend parking pass is $25 in advance, unless you are camping. Please purchase a daily parking pass HERE.
What are box office hours?
The box office is open Thursday at 10 AM until 10 PM, and Friday-Saturday from 9 AM until 10 PM. (9 PM on Saturday). Camping closes at 3 PM on Sunday.
Where is the box office located?
The main box office is located just past the entrance, off CO Rd. 350. At the concert gates, you will show credentials and be searched upon entry.
Where will the Lost and Found be located?
Lost and Found will be located at the Security Tent located inside the venue.
Are Credit Cards accepted?
Yes! Cash and cards are accepted at all vendors inside the venue.
Will there be free bathrooms?
Yes! There will be regularly cleaned porta potties and sinks located in a designated area. All bathrooms will include ADA approved facilities.
Can I fish at RENEWAL?
Yes, but you must have a CO fishing license. The pond is minimal, but the creek has fish.
How close is the nearest town?
RENEWAL will take place just a few minutes by car from Buena Vista, Colorado. We encourage all attendees to check out the downtown area and visit local breweries and shops. Do not drink and drive!
Can I go in and out of the venue?
You can, however, we ask that you limit in and out during high traffic hours on Thursday – Saturday. Please review our official parking and in and out policy below.
Do I have to pay the daily parking fee?
If you have a camping pass, you do NOT need to pay the daily parking fee. Only patrons arriving on site each day must pay for daily parking.
What does a daily parking pass include?
Day Parking passes can be purchased for the entire weekend (Thursday – Saturday), just Friday and Saturday, or Thursday only. Vehicles should not be parked overnight in the Day Parking lot!
How can I volunteer?
Please fill out your application Here. More questions? Email volunteers@
WHAT CAN I BRING
Can I bring an umbrella or parasol?
You may bring an umbrella in the event of rain, but it must be closed during performances. Please be mindful about blocking the view from other event attendees.
How do I bring in my prescription medicine?
All medical prescriptions must be in their original containers with labels that match the holder’s legal ID. If you need to refrigerate any medication (including insulin), please visit the medical tent and someone will assist you.
How do I bring in my insulin?
Please identify yourself to security before entering the venue. Security will locate medical staff to assist you in providing a secure area to store your insulin.
How big can my backpack be? How will this be enforced?
A medium backpack should be no bigger than 20″ tall, 20″ wide, and 10″ thick packed. All persons, bags, and personal items will be searched before entering the event. Please review accepted and prohibited items below.
Can I bring my bike?
YES! The campsites are spread out, and a bike is the perfect way to get around. Please do not bring them inside the main music venue.
Can I bring food?
You MAY bring food to make your own meals at your campsite or take advantage of one of our Locally Sourced Food Vendors.
Food trucks and full bars are located only in the concert venue, as well as a select few in Center Camp. They will also be at The General Store for breakfast and late night.
The General Store will be located at the edge of The Buck Moon Campground – here you will find water, coffee, food trucks and some camping essentials.
Can I bring a chair or blanket inside the venue? What kind of chairs are OK?
Yes, you may bring chairs inside the venue. Chairs under 34” high are okay. Chairs under 30″ high are allowed outside no-chair zones. Chairs 30-34” high should be set up farthest from the stage or in designated shade areas. No recliners or footrests are allowed. If your chair has a shade cover, it must be left in the down position.
CAMPING FAQ
Do GA or VIP passes include camping?
No, camping must be purchased separately. Kids 17 and Under with a Kids Ticket do not need a camping pass.
I am arriving late, can I park at my campsite?
In order to keep everyone safe, if you arrive later than 9 PM you will be parked temporarily near Buck Moon Campground. At 8 AM the following morning you may move your car safely. We will make every attempt to accommodate your late arrival.
What is the ticket and wristband policy?
Wristbands will be distributed on-site upon arrival and the scanning of your ticket. Wristbands are not replaceable and must be kept on for the duration of the weekend.
I have my camping zone. Now what?
Once you’ve chosen your camping zone, the hard part is over. All camping, designated by zone, will be available on a first-come, first-served basis. NEW this year: all camping zones will be clearly marked out. For all sites except walk-in Flower Moon, and walk-in Harvest Moon, you can car camp, and pitch a tent next to your car.
Can I save camping spots for friends?
If you want to camp together, arrive together. We simply cannot guarantee a space will be available once everyone arrives.
Can I leave my car overnight in the day parking lot?
There is no camping here, please do not leave your car in the overnight lot.
Can I move my car once in the camping lot?
We ask that you avoid this as much as possible, as we don’t like mixing moving cars and campers. If you have an emergency we will assist you in getting out. Contact us at the main entrance box office.
Is there a quiet camping area?
Yes, the Harvest Moon area is designated with quiet hours.
Are there showers and other amenities on-site?
No. All camping is primitive.
Can I have a fire within the campground?
Absolutely NO fires in the campground. Propane stoves are okay.
What if I am arriving with people in a different campground?
The driver’s car will get the campsite parking pass associated with their camping location – they can park, and campers can walk to other sites. You will not be able to drop people at a different campsite.
Can I leave the site after I’ve entered and dropped my things?
Due to the safety of fellow campers, leaving the campsite and returning is prohibited. Once you are parked, whether early on Thursday, Friday, or Saturday, you may not leave until Sunday morning. If you have an emergency or need to get out, please contact the staff, and we will assist you.
What is included with my RV Pass?
- RV Generators are allowed from 8 AM until 10 PM
- RVs spaces have room to pitch a tent next adjacent to your rig
- No RV hook ups on site
- Vans under 22′ do not need an RV pass
- Small RV’s are up to 30′ (Full vehicle length)
- Large RV’s are over 30′ (Full Vehicle Length)
OFFICIAL PARKING POLICY
Due to safety, we highly encourage you to stay put once you are in the camping areas. If you must leave before the show is over, please inform our parking staff and read over the official rules for each area. Note that if you do leave, you will need to get back in the main entrance line, and we anticipate heavy traffic on Thursday and Friday.
- Day Parking: You may come and go, but anticipate long waits to get back in, especially on Friday.
- Buck Moon RV and Car: RVs may not leave once parked; cars may go in and out if you must.
- Sturgeon Moon RV and Car: RVs may not leave once parked; cars may go in and out if you must.
- Flower Moon: This is a Walk in Camping Area Only; your car will be parked in the parking lot and can come and go.
- Harvest Moon: No in and outs if you are parked in the car camping area. If you are parked in the Harvest Moon Parking Lot and camped in the walk-in area, your car will have room to go in and out.
- RVs and camper trailers may not leave once you are parked.
We do understand that you may want to go fishing, hiking, or biking, but please be very mindful of fellow campers, kids, tents, etc. Please note that we will have a general store onsite with bagged ice, water, drinks, snacks, and basic sundries, so you will not NEED to leave your spot.
THE SPEED LIMIT ONCE ON SITE IS 15 MPH FOR ALL VEHICLES, INCLUDING BIKES.
ADA ACCESSIBILITY
RENEWAL is an accessible event. We are committed to enhancing our efforts to guarantee that you can access all of the event’s amenities. All customer comments and recommendations are welcome and appreciated. Please read below for the services offered this year, and email us at ada@bonfirentertainment.com in advance, so we can prepare for your arrival. We’ll do everything we can to help you and meet your accessibility requirements.
ADA Patrons should check in at the box office upon arrival to receive an ADA wristband, good for the entire weekend.
ADA Camping
New for 2023, we have a dedicated ADA camping area in Sturgeon Moon. You can purchase car camping, or RV camping here. A dedicated golf cart will be available for transportation to and from the front gate of the venue and to the VIP entrance.
Transportation
The Bonfire Staff will have a dedicated shuttle from 3:00 PM – 12:00 AM for any guest who needs it. Shuttle availability will be on a first-come, first-served basis. Shuttles run from the ADA camping and parking area to the venue and VIP entrances.
ADA Parking
Daily ADA parking will be available. Handicap parking placard is required.
ADA Bathrooms
ADA bathrooms will be placed in all campgrounds and the venue. We recommend Sturgeon Moon for the easiest access.
ADA Viewing Areas
There will be a dedicated ADA area available to qualifying participants plus one (1) companion to join them. To gain access to this area, please visit us at the box office. Please be mindful and do not block the view of guests behind you. Please email us with any questions.
Service Animals
Bonfire Entertainment allows ADA recognized service animals trained specifically to assist a person with disabilities at all events. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not permitted at the festivals. If you have a certified service animal, you will be required to have your service animal with you at all times. Under the ADA*service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.
The definition of “service animal” is limited to an animal that is individually trained to do work or perform tasks for an individual with a disability who is in attendance. The task(s) performed by the dog must be directly related to the person’s disability. Under the ADA, “comfort,” “therapy” or “emotional support animals” do not meet the definition of a service animal. – U.S. Dept. of Justice
ALLOWED IN VENUE
- Sunscreen
- Empty refillable water bottles to use at refillable water stations
- Soft-sided coolers
- Bags under 20”x20”x10”
- Blankets 6’x8’ or smaller
- Strollers
- Food (No coolers or outside alcohol)
- Chairs under 34” high. Chairs under 30″ high are allowed outside no-chair zones.
- Small baby beach cabanas in designated shade areas and as space allows
- Personal umbrellas in the event of rain, but must be closed during performances
- Point-and-shoot cameras are permitted, but cannot be used to reproduce the event and must not interfere with other fans’ enjoyment of the event. Be present!
- Medications and prescriptions. Over the counter medications are allowed. If you bring prescription medication, please bring a valid photo ID that matches the name printed on your prescription. If you need to refrigerate any medication (including insulin), please visit the medical tent and someone will assist you.
NOT ALLOWED IN VENUE
X Dogs – you will be escorted off the grounds if you bring a pooch (ADA has specific guidelines for service animals, if you do not meet these requirements you will be denied entry)
X Illegal drugs
X Glitter
X Glow sticks
X Firearms or knives
X Laser pointers
X Framed or large backpacks (in the venue)
X Promotional Items / Unauthorized Solicitations / Vendors (Including flyers, samples, giveaways)
X Rage sticks
X Drones
X Fighting / Taunting / Threatening Remarks or Gestures
X Flammables (fireworks, explosives, road flares, etc.)
X Over Intoxication / Signs of Impairment Related to Excessive Alcohol Consumption
X Selfie Sticks / Tripods / Narcissists
X Sitting / Standing / Loitering in Designated Fire Lanes and Pedestrian Pathways
X Toy Guns / Water Guns
X Weapons of ANY kind (Guns, ammo, pocket knives, tasers, pepper spray, etc., including off-duty law enforcement or concealed carry permits)
X Coolers or outside alcohol
X Instruments are allowed in the campgrounds, but NOT inside the venue.
X Any items deemed inappropriate by Festival Security
Please note: Any ticket holder that directly or indirectly interferes with the enjoyment of the event may be asked to leave the venue and may be subject to arrest and prosecution by State/Local Authorities.
